We offer two shipping options:

Standard Tracked Delivery – Estimated delivery within 8–15 business days.

Priority Insured Shipping – Estimated delivery within 7–12 business days, including faster order processing and shipping protection.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information whenever tracking is available. We work with artisans and craftsmen around the world to find the most unique products for you, so your order may ship in multiple parcels from multiple locations.

Shipping costs are calculated based on your order value and delivery destination. The exact shipping charge will be displayed at checkout before payment.

We offer free standard shipping on orders over $89 USD where available. Equivalent thresholds may apply in other currencies or markets. Any applicable shipping costs will always be shown clearly at checkout.

Orders are typically processed within 1–3 business days.

Delivery estimates depend on the shipping method selected:

• Priority Insured Shipping: approximately 7–12 business days

• Standard Tracked Delivery: approximately 8–15 business days

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, severe weather, public holidays, or other circumstances outside our control.

Of course, we have warehouses set up all across the globe so we can reach customers from a range of different countries (plus it’s free)

If you need to make changes to your order, such as updating your shipping address, changing an item, or modifying your order details, please contact us as soon as possible at support@lilyandeden.co.

We begin processing orders quickly, so while we will do our best to accommodate your request, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If your order appears to be lost in transit or has not arrived within the estimated delivery timeframe, please contact us at support@lilyandeden.co with your order number.

Our support team will investigate the shipment with the carrier or fulfillment partner and work with you to find the most appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.

We're sorry to hear that your item arrived damaged or defective.

Please contact our support team at support@lilyandeden.co within 14 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the defect

We'll review your request as quickly as possible and work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution where applicable

We want you to shop with confidence. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact our customer support team at support@lilyandeden.co and include:

• Your order number

• The email address used to place your order

• The reason for your return

Our team will review your request and provide you with the appropriate next steps, including return instructions if your request is approved.

Please do not send items back without contacting us first, as returns must be authorized before they are shipped.

If you would like to exchange an item, please contact us at support@lilyandeden.co with your order number and a brief explanation of your request.

Our team will review your request and let you know whether an exchange is available based on your order and the item requested.

If your order arrives damaged, is lost during transit, or you experience any delivery issues, please contact us as soon as possible at support@lilyandeden.co.

Please include:

• Your order number

• A brief description of the issue

• Photos of any damaged items or packaging (if applicable)

Our support team will investigate the issue and work with you to find the most appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.

We understand that plans can change. If you would like to cancel your order, please contact us as soon as possible at support@lilyandeden.co with your order number.

We process orders quickly, so while we will do our best to accommodate your request, we cannot guarantee that an order can be canceled once it has entered processing or has already been shipped

Simple. Simply add whatever items you want to your cart, proceed to the checkout page, fill out your shipping details, and then lastly the payment method and that’s it!

Unfortunately, you will not be eligible for a partial refund if a promotion goes live after you ordered, make sure to keep an eye out for emails and our social media for the latest promotions and new products. 

Online we accept Visa, MasterCard, American Express, Paypal, Delta/Connect or Maestro, and Apple Pay. We do not accept cheques or cash.

We do try to keep the website up to date, however sometimes items sell out really quickly. We understand this can be frustrating, so when this happens we will try our best to offer you another choice or let you know if it's coming back in stock.

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed. 

It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. Many of our offer codes are single use only and will not be valid for a second use. Offer codes do not apply on sale items.

Always remember to enter your code at checkout! Once your order is complete we aren't able to honour your discount code.

Our confirmation emails are generated automatically and are sent out shortly after your order has gone through. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. Please do not hesitate to get in touch and we will be happy to help.

Lily & Eden is headquartered in Wyoming, USA, but we ship worldwide! We work with skilled artisans and craftsmen around the world to offer you the most unique, timeless products for your home and garden.

You can send us a message using the form below or send an email to support@lilyandeden.co Our friendly customer care team is here to help when you need us!