Terms of service

Last Updated: July 2026

1. Overview

Welcome to Lily & Eden.

This website is operated by Gara Arka LLC, a company incorporated in Wyoming, United States. Gara Arka LLC is the principal seller and contracting entity for purchases made through www.lilyandeden.co.

EVNCOM Limited, a company incorporated in Hong Kong, supports certain payment-processing and operational activities associated with the store.

Throughout these Terms of Service, the terms “Lily & Eden,” “we,” “us,” and “our” refer to Gara Arka LLC and, where relevant to payment processing or store operations, EVNCOM Limited.

These Terms of Service govern your access to and use of our website, products, content, features, and related services collectively referred to as the “Services.”

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service and the policies referenced within them. If you do not agree to these Terms, you should not use the Services.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.

2. Eligibility and Online Store Use

By using our Services, you confirm that you are at least the age of majority in your place of residence or that you are using the Services with the permission and supervision of a parent or legal guardian.

You may use our website and products only for lawful purposes. You must not use the Services:

In violation of any applicable law or regulation.
To infringe the intellectual-property or privacy rights of another person.
To transmit viruses, malicious code, or other harmful material.
To interfere with the operation or security of the website.
To obtain unauthorized access to our systems or the accounts of others.
For fraudulent, deceptive, or abusive activity.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

3. Products and Product Information

Lily & Eden is an online-only retailer. Our products are available exclusively through our website and are not available for in-person viewing or collection at our business address.

We make reasonable efforts to ensure that product descriptions, dimensions, materials, features, prices, photographs, and other information are accurate.

However, the actual appearance of a product may vary slightly due to:

Screen and device settings.
Lighting and photography.
Manufacturing variations.
Material or finish variations.
The handcrafted nature of certain products.

Measurements may also vary slightly where products are handmade or measured manually.

We reserve the right to modify product descriptions, prices, specifications, and availability where necessary. We may discontinue a product or limit the quantity available for purchase at any time.

Nothing in this section limits any statutory consumer right or guarantee that cannot legally be excluded.

4. Orders and Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

After you place an order, you will normally receive an order-confirmation email. This email confirms that we have received your order but does not constitute final acceptance where further verification is required.

An order is accepted when we begin processing or fulfilling it, subject to payment authorization and product availability.

We reserve the right to reject, limit, or cancel an order where reasonably necessary, including when:

A product is unavailable.
Payment cannot be authorized.
Billing or delivery information cannot be verified.
A pricing, product, or listing error has occurred.
Fraudulent or unauthorized activity is suspected.
The order appears to have been placed for unauthorized resale.
Delivery to the selected destination is unavailable.
The order violates these Terms or applicable law.

If we cancel an order after payment has been collected, the amount paid for the canceled item or order will be refunded to the original payment method.

5. Customer Information

You agree to provide complete, current, and accurate information when placing an order or creating an account.

This includes your:

Full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Payment information.

You are responsible for reviewing your order details before completing your purchase.

Please contact us immediately if you discover an error in your delivery address or other order information. We will try to assist, but we cannot guarantee that information can be changed after processing or fulfillment has begun.

We are not responsible for delivery problems caused by materially incomplete or inaccurate information provided by the customer, except where applicable law requires otherwise.

6. Prices, Currency and Promotions

Product prices are displayed in the currency shown on the website or at checkout.

Prices may change without notice. A price change will not affect an order that we have already accepted, except where the displayed price resulted from an obvious error.

Depending on your location and payment provider, your bank or card issuer may apply currency-conversion charges, foreign-transaction fees, or other charges. These charges are determined by the relevant financial institution and are not controlled by Lily & Eden.

Promotional offers, discounts, and coupon codes:

Are subject to their stated terms.
May be changed or withdrawn where permitted by law.
May be limited to particular products, customers, countries, or periods.
Cannot be exchanged for cash.
May not be combined unless expressly stated otherwise.

Promotional claims, availability notices, and prices displayed on our website are intended to reflect the applicable offer accurately.

7. Taxes, Duties and Import Charges

Applicable taxes may be calculated and displayed during checkout where required.

International orders may be subject to customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be the customer’s responsibility.

Customs procedures may also cause delivery delays beyond our estimated delivery timeframe. Further information is available in our Shipping Policy.

8. Payments

We accept the payment methods displayed at checkout.

Payments may be processed by third-party payment providers, including providers supported operationally through EVNCOM Limited. Your use of a payment method may also be subject to the provider’s own terms and privacy practices.

You confirm that:

You are authorized to use the selected payment method.
The information provided is accurate.
The payment method has sufficient funds or credit to complete the purchase.

We do not directly store complete payment-card details. Payment information is handled by authorized payment processors in accordance with their security practices.

We may perform payment, identity, address, or fraud-prevention checks before accepting or fulfilling an order.

9. Shipping and Delivery

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Estimated delivery times, shipping options, available destinations, tracking information, and other fulfillment details are provided in our Shipping Policy and, where applicable, during checkout.

Delivery timeframes are estimates rather than absolute guarantees. Delays may occur because of customs procedures, carrier disruption, weather, peak periods, inaccurate delivery information, or other circumstances outside our reasonable control.

We work with third-party suppliers, fulfillment providers, and shipping carriers. Products may therefore be fulfilled and shipped by a third party from a location outside the customer’s country. Shopify advises merchants using third-party fulfillment to disclose that orders may ship from another location and to communicate applicable delivery and import information clearly.

Where an order contains multiple products, the items may be dispatched separately and arrive in different packages.

Customers are responsible for monitoring tracking information and ensuring that someone can receive the package where required.

Please review our Shipping Policy for complete shipping and delivery information.

10. Order Cancellations and Changes

We begin processing orders quickly to support timely dispatch.

To request a cancellation or change, contact us at support@lilyandeden.co as soon as possible. We recommend contacting us within 12 hours of placing the order.

We will make reasonable efforts to accommodate the request, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If an order cannot be canceled, you may request a return after delivery in accordance with our Return Policy.

11. Returns, Refunds and Exchanges

Returns and refunds are governed by our separate:

Return Policy
Refund Policy

These policies form part of these Terms of Service.

Eligible return requests must generally be submitted within 14 days of delivery. Customers must contact us for authorization and return instructions before sending an item back.

We do not offer direct exchanges. A customer who wants another item, color, or variation must return the original eligible item and place a separate order.

Original shipping charges and customer-paid return postage are non-refundable unless otherwise required by law or expressly stated in our policies.

Approved refunds are issued to the original payment method in accordance with the timeframe stated in our Refund Policy.

The FTC recommends that online sellers clearly disclose the applicable return period, whether full refunds are available, who pays return postage, and whether other return charges apply.

12. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged or defective, or you receive the wrong item, contact us within 14 days of delivery at support@lilyandeden.co.

Please provide:

Your order number.
A description of the problem.
Clear photographs or video showing the item and issue.
A photograph of the packaging where relevant.

Once the issue has been verified, we will arrange an appropriate solution in accordance with our Return and Refund Policies. This will normally be a replacement at no additional cost.

In most verified cases, the original item will not need to be returned. We reserve the right to request additional information where reasonably necessary to evaluate the claim.

Nothing in this section limits any mandatory legal rights concerning defective or nonconforming goods.

13. Accounts and Account Security

Certain website features may allow or require you to create an account.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account and device.
Ensuring that your account information remains accurate.
Informing us promptly if you suspect unauthorized access.

You must not share your account credentials or use another person’s account without permission.

We may suspend or restrict an account where fraudulent activity, misuse, or a breach of these Terms is reasonably suspected.

14. Reviews and User-Submitted Content

You may have the opportunity to submit product reviews, photographs, videos, comments, feedback, or other content.

You confirm that content you submit:

Is truthful and based on your genuine experience where presented as a review.
Is owned by you or used with appropriate permission.
Does not infringe another person’s copyright, trademark, privacy, or other rights.
Is not unlawful, misleading, threatening, abusive, defamatory, or harmful.
Does not contain malware, spam, or unauthorized promotional material.

By voluntarily submitting content for public display or marketing use, you grant Lily & Eden a non-exclusive, worldwide, royalty-free license to reproduce, display, format, adapt, and use that content in connection with operating and promoting our business.

You retain ownership of your original content.

We may remove or decline to publish content that violates these Terms, but we are not obligated to monitor every submission.

Private customer-support communications will not be treated as publicly submitted content merely because they are sent to our support team.

15. Intellectual Property

The website and its contents—including branding, logos, text, product descriptions, graphics, page layouts, photographs, videos, icons, and other materials—are owned by or licensed to Lily & Eden and are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

Without our prior written permission, you may not:

Copy or republish substantial website content.
Reproduce or commercially exploit our branding.
Modify or distribute our website materials.
Use automated tools to scrape or extract website content.
Create derivative commercial works from protected materials.
Use our trademarks in a manner likely to cause confusion.

Nothing in these Terms transfers ownership of our intellectual property to you.

16. Third-Party Services and Links

Our website may include services, applications, integrations, or links operated by third parties, such as payment providers, shipping carriers, social-media platforms, review services, or analytics providers.

We do not control third-party websites and are not responsible for their independent content, availability, security, terms, or privacy practices.

Your use of a third-party service may be governed by separate terms between you and that provider. You should review those terms before using the service or providing personal information.

The inclusion of a link does not necessarily constitute our endorsement of the third party.

17. Personal Information

Our collection and handling of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using the Services, you acknowledge that your information may be processed as described in that policy.

18. Errors, Inaccuracies and Availability

Occasionally, our website may contain errors or omissions relating to:

Product descriptions.
Prices.
Promotions.
Availability.
Shipping charges.
Delivery estimates.
Product specifications.

We reserve the right to correct errors, update information, or cancel an affected order where reasonably necessary.

If an order is canceled because of a pricing, product, availability, or listing error, we will refund the amount paid for the canceled portion to the original payment method.

We are not obligated to honor an obviously incorrect price where a reasonable customer would recognize that an error had occurred, subject to applicable law.

19. Prohibited Uses

You must not use the website or Services:

For unlawful or fraudulent activity.
To violate another person’s legal rights.
To submit false or misleading information.
To impersonate another person or misrepresent your identity.
To transmit malware or harmful code.
To collect personal information about others without authorization.
To send spam, phishing messages, or unauthorized advertising.
To interfere with website security or functionality.
To bypass access controls or security measures.
To scrape, crawl, or extract data without authorization.
To place fraudulent orders or misuse payment services.
To harass, threaten, abuse, or discriminate against another person.

We may suspend access, cancel affected transactions, and take other appropriate action in response to prohibited conduct.

20. Availability of the Services

We aim to keep the website and Services available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify all or part of the Services for:

Maintenance.
Security updates.
Technical problems.
Platform or provider interruptions.
Legal or operational reasons.

Where reasonably possible, we will work to restore affected Services promptly.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or free from errors.
Every technical defect will be corrected immediately.
The website will be free from all viruses or harmful components.
Results obtained from using the website will meet every individual expectation.

This disclaimer does not apply to express product commitments we make, our obligations concerning accepted orders, or statutory rights that cannot legally be excluded.

Nothing in these Terms excludes, restricts, or limits any consumer guarantee, statutory warranty, remedy, or other right that cannot lawfully be excluded.

22. Limitation of Liability

To the fullest extent permitted by law, Lily & Eden and its officers, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or Services.

This may include loss of profits, revenue, data, opportunity, or business, where such losses were not reasonably foreseeable or directly caused by our breach.

Where liability cannot legally be excluded, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation.
Intentional misconduct.
Death or personal injury caused by negligence where exclusion is prohibited.
A breach of mandatory consumer rights.
Any other liability that cannot lawfully be excluded.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or reasonable costs arising directly from:

Your unlawful use of the Services.
Your material breach of these Terms.
Content you submit that violates another person’s rights.
Fraudulent or malicious conduct carried out through your account.

This section does not require you to compensate us for losses caused by our own negligence, breach, or unlawful conduct.

24. Suspension and Termination

These Terms remain effective while you use the Services.

You may stop using the Services at any time.

We may suspend or terminate your access where we reasonably believe that you have:

Materially violated these Terms.
Used the Services unlawfully or fraudulently.
Created a security risk.
Harmed other users, our business, or a third party.

Termination does not affect rights, payments, obligations, or liabilities that arose before termination.

Sections that are intended by their nature to survive termination—including intellectual property, liability, and dispute provisions—will remain effective.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

A waiver is effective only if it is expressly provided in writing.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, and any other policies expressly referenced on the website, constitute the agreement between you and Lily & Eden concerning your use of the Services.

They replace prior communications or agreements relating to the same subject matter, except for terms that cannot legally be replaced or excluded.

28. Governing Law

These Terms and any dispute arising from them will be governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

Any legal proceeding that may lawfully be subject to an exclusive jurisdiction clause will be brought in a court of competent jurisdiction in Wyoming.

However, this choice of law and jurisdiction does not deprive a consumer of any mandatory protection or right available under the laws of the consumer’s country or place of residence that cannot contractually be excluded.

Because Lily & Eden sells internationally, applicable consumer-protection requirements may depend on both the store’s jurisdiction and the customer’s location.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or operational arrangements.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply from the date they are published unless applicable law requires another form of notice.

Your continued use of the Services after an update constitutes acceptance of the revised Terms where permitted by law.

30. Contact Information

Questions about these Terms of Service may be sent to:

Lily & Eden
Operated by Gara Arka LLC
30 North Gould Street
Sheridan, Wyoming 82801
United States

Email: support@lilyandeden.co

EVNCOM Limited, Hong Kong, supports certain payment-processing and operational activities associated with the store.