At Lily & Eden, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include any original tags (where applicable).
• Be accompanied by proof of purchase or your order confirmation.

Items that have been used, damaged through normal use, or returned without prior authorization are not eligible for a return.

How to Start a Return

To initiate a return, please contact our Customer Support team at support@lilyandeden.co

Once your request has been reviewed and approved, we'll provide you with detailed return instructions. Please do not send any items back without contacting us first, as unauthorized returns cannot be accepted.

Return Shipping

If you're returning an item because you've changed your mind or no longer want it, you are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 14 days of delivery at support@lilyandeden.co and include clear photos of the issue.

Once verified, we'll arrange a replacement at no additional cost. In most cases, you will not be required to return the original item.

Our goal is to resolve these issues as quickly and smoothly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different item, color, or size (where applicable), please request a return for your original purchase. Once your return has been approved and processed, you may place a new order for the item you'd like instead.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns for:

• Used items.
• Products that are not returned in their original condition and packaging.
• Gift cards.
• Personalized or custom-made items.
• Any products designated as non-returnable on the product page.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.

To qualify, the item must remain unused, in its original condition and packaging, and include proof of purchase.

Order Cancellations

We begin processing orders quickly to ensure fast dispatch.

If you wish to cancel your order, please contact us at support@lilyandeden.co as soon as possible. We recommend contacting us within 12 hours of placing your order.

While we'll do our best to accommodate your request, cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Need Assistance?

If you have any questions about returns or need assistance with your order, our Customer Support team is always happy to help.

Email: support@lilyandeden.co