Privacy policy

Last Updated: July 2026

At Lily & Eden, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.lilyandeden.co, place an order, or otherwise interact with our website and services.

Throughout this Privacy Policy, "Lily & Eden," "we," "our," and "us" refer to Gara Arka LLC (Wyoming, USA) and EVNCOM Limited (Hong Kong).

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us, as well as certain information that is collected automatically when you use our website.

The information we may collect includes:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment confirmation
  • Order history
  • Customer support communications

Technical Information

When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral sources

This information helps us improve our website, detect fraud, and enhance your shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Process secure payments
  • Deliver your purchases
  • Provide customer support
  • Respond to your inquiries
  • Send order confirmations and shipping updates
  • Process returns and refunds
  • Prevent fraudulent transactions
  • Improve our website and services
  • Comply with legal obligations

If you choose to subscribe to our newsletter or marketing communications, we may also send you promotional emails about new products, offers, and updates. You may unsubscribe at any time using the link included in our emails.

Cookies & Similar Technologies

Like most online stores, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Analyze website performance
  • Improve website functionality
  • Measure marketing effectiveness
  • Deliver relevant advertisements

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

How We Share Your Information

We only share your personal information when necessary to operate our business and provide our services.

This may include trusted third-party providers such as:

  • Shopify (our ecommerce platform)
  • Secure payment processors
  • Shipping and logistics partners
  • Customer support providers
  • Email marketing providers
  • Website analytics providers
  • Fraud prevention services

These providers only receive the information necessary to perform their services and are required to handle your information securely.

We do not sell your personal information. We never sell, rent, or trade your personal information to third parties for their own marketing purposes.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we work hard to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our policies

When your information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request information about how your personal information is used

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can promptly remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide.

Any updates will be posted on this page along with the revised "Last Updated" date

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Lily & Eden

Operated by:

Gara Arka LLC

30 North Gould Street

Sheridan, WY 82801, United States

Email: support@lilyandeden.co