Shipping policy

Processing and Handling

We do our best to process most orders within 1 day, but all orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed before 5:00 PM Eastern Time (New York) will be processed on the same business day. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

Orders are processed within 1–3 business days.

Customers can choose from the following shipping methods where available:

Priority Insured Shipping
• Estimated delivery: 7–12 business days

Standard Tracked Delivery
• Estimated delivery: 8–15 business days

Delivery estimates include order processing and transit time. Business days exclude weekends and public holidays.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lily & Eden is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You can check the status of your order at any time on our Order Tracking page.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@lilyandeden.co with your name and order number, and we will look into it for you.