REFUND POLICY

At Lily & Eden, we strive to make the refund process as simple and transparent as possible. This Refund Policy explains how refunds are processed once a return has been approved.

For information about return eligibility and how to request a return, please refer to our Return Policy.

Refund Eligibility

Refunds are issued only after the returned item has been received, inspected, and approved by our team.

Refunds are issued for approved returns that comply with our Return Policy.

Refund Processing

Once we receive and inspect your returned item, we'll notify you by email to let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account. 

Shipping Costs

Original shipping charges are non-refundable.

If you paid for return shipping, those costs are also non-refundable unless the return is the result of our error, such as receiving a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at support@lilyandeden.co.

Please include clear photos of the issue so we can review your request.

Once verified, we'll arrange a replacement at no additional cost. In most cases, you will not be required to return the original item. 

Partial Refunds

Partial refunds may be issued if a returned item:

• Shows signs of use.
• Is not returned in its original condition or packaging.
• Is missing parts or accessories not due to our error.
• Is returned in a condition that reduces its resale value.

If a partial refund applies, we'll notify you before processing your refund.

Delayed or Missing Refunds

If your refund has been approved but you haven't received it yet, we recommend:

• Checking your bank account again.
• Contacting your credit card company or payment provider, as refunds may take additional time to appear.
• Contacting your bank, as processing times can vary.

If you've completed the above steps and still haven't received your refund after a reasonable period, please contact us at support@lilyandeden.co.

Need Assistance?

If you have any questions regarding your refund or need assistance with your order, our Customer Support team is always happy to help.

Email: support@lilyandeden.co