Shipping policy

Processing and Handling

We do our best to process most orders within 1-2 days, but all orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Shipping Rates and Estimates

We proudly ship worldwide and offer tracked international delivery options for customers across the globe.

Shipping Options:

Standard Delivery (Tracked)
Estimated Delivery Time: 8–15 Business Days

Priority Insured Shipping (Faster Processing + Shipping Protection)
Estimated Delivery Time: 7–12 Business Days

Main Delivery Regions

The above shipping estimates generally apply to the following regions:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

We also ship to most countries worldwide. Delivery times for other international destinations may vary depending on customs processing, local postal services, and regional carrier conditions.

Please note that shipping times are estimates and may occasionally be affected by customs delays, holidays, weather disruptions, or periods of high shipping demand.

Duties & Taxes

International orders may be subject to import duties, taxes, or VAT charges once the shipment reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the customer.

Lily & Eden is not responsible for any customs fees, import duties, taxes, or additional charges that may apply after delivery.

How do I check the status of my order?

You can check the status of your order at any time on our Order Tracking page.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@lilyandeden.co with your name and order number, and we will look into it for you.


Refunds, Returns, and Exchanges

View our refund policy

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and meet the requirements of our Return Policy. Please contact support@lilyandeden.co for authorization and return instructions before sending an item back. For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are non-refundable. Approved refunds are issued to the original payment method within 7–10 business days after we receive and inspect the return. We do not offer direct exchanges: once your return has been approved and processed, you may place a new order for the item you would like instead.

Lost, Damaged, or Stolen Orders

If your order arrives damaged, is lost during transit, or you experience any delivery issues, please contact us as soon as possible at support@lilyandeden.co.

Please include:

• Your order number

• A brief description of the issue

• Photos of any damaged items or packaging (if applicable)

Our support team will investigate the issue and work with you to find the most appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.